• Tech Support COVID-19


    For Technical Support during the COVID-19 Crisis:

    If you are experiencing issues, the first step is to call the IT Helpdesk at 610-473-3500 option 1.
    A technician can guide you through software and connectivity issues or provide login and password support.


    If you re experiencing issues with Infinite Campus Parent Portal, Student Portal, or Messenger, please contact CampusPortalHelp@boyertownasd.org for help.


    In addition, the IT Department is offering in-person hardware service appointments for student and staff computers that are broken and need servicing. Appointments can be scheduled by using the appropriate links below. As of April 29th, we have extended our Tuesday and Thursday in-person appointments until 3 PM.  There are two choices to select from:

     

    • Option 1- IT Technician appointments to diagnose operation issues which can include; battery problems, black screens, not powering up, student laptops not connecting to Wi-Fi, and other operational issues. These appointments are available in 1-hour time slots. Please click the link below to schedule an appointment.  Link for Diagnosis Appointments

     

    • Option 2- Laptop pick-up; Appointments strictly for students or staff who have been notified their repaired laptops are ready for pick-up. These appointments are available in 15-minute time slots. Please click the link below to schedule an appointment.  Link for Repaired Laptop Pick-up Appointments

     

    To help maintain social distancing practices, staff and students are asked to wait outside the building to limit exposure and maintain distance from the IT Staff.  For 1-hour time slot appointments, you will need to provide a cell number. The IT Department will contact you when the diagnosis has been completed or a loaner can be provided.